FAQ

 

 

 

 

RETURNS

UK - Europe customers

We hope you’ll love everything you buy from Graffiti Kings, and we promise a full refund if you’re unhappy with your purchase – just return your item(s) to us within 14 days from the date shown on your dispatch note. You can expect your refund within 14 days from the date we receive your returned item(s)

 

Rest of world customers 

Please return items within 30 days of the date shown on your dispatch note.

 

FAULTY GOODS

If the goods we have supplied are faulty, you may return them and receive a refund, provided you do so within a reasonable time of discovering the fault. You do not need to tell us, just return the item.

 

DO I NEED TO NOTIFY YOU IF I WANT TO RETURN AN ITEM? - NO, just send using the instructions below.

 

HOW DO I RETURN AN ITEM? 

Please follow the below process for returning your parcel to us:

1 - Re-pack the item in its original packaging with labels and tags still attached, please add your name & address on a piece of paper.

2 - Return the package by using the Post Office counters and obtain proof of postage from the Post Office. Please do not post the package through the post box without obtaining a certificate of posting.

3 - Keep your certificate of postage safe as you will need this as your proof of return.

 

HOW LONG WILL MY REFUND TAKE TO BE PROCESSED?

We aim to process your return and refund you within 14 days from the day that we receive your returned goods.

In the event that we do not receive your returned goods, we will ask you to provide the certificate of posting from the Post Office as proof of postage. We reserve the right to refuse a refund if you are unable to provide the certificate of posting.

Once we receive your faulty goods we will reimburse you the delivery cost paid at the time of purchase. We will refund any money received from you using the same method originally used by you to pay for your purchase.

 

CAN I EXCHANGE AN ITEM?

If you would like to exchange an item, please return your item and we will happily process a this for you. You do not need to tell us, just return the item.

 

RETURNS ADDRESS

Graffiti Kings Studios, 3 Navigation St, Leicester, LE1 3UR - 07712741875 – 01162510307

If you have any questions please email shop@graffitikings.co.uk & we will reply within 48 hours

 

DISPATCH

All items get dispatched within 48 hours of payment being taken from your payment method account, except weekends, orders over the weekend get dispatched within 48 hours due to the weekend backlog.

 

While you're waiting check out our blog & LIVE online radio at www.graffitikings.co.uk 
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Thanks, Team GK